The Catering Manager drives incremental revenue through the catering channel by building and maintaining strong client relationships, effectively managing sales efforts, and ensuring exceptional guest satisfaction. This role requires proactive outreach, onsite sale follow-up, including tastings, and accurate order execution to drive repeat business and achieve revenue targets.
At PopUp Bagels, we’re all about passion, purpose, and creating exceptional experiences! We look for individuals who bring energy, enthusiasm, and a genuine love for what they do, whether it’s crafting incredible food, delivering top-tier service, or driving innovation behind the scenes. We’re here to help you grow, turning passion into expertise and ambition into leadership. Joining our team means exploring various roles, building your skills, developing your talents, and thriving in a fast-paced, dynamic environment. If you’re motivated by learning, community, and being part of something special, we’d love to have you on board!What started as a backyard pickup window sharing freshly crafted bagels has grown into award-winning pop-ups and permanent locations. From our celebrated bagels to the vibrant culture we’re building, excellence is at the heart of everything we do. Join us and be part of a team that’s redefining what’s possible, one perfect experience at a time.
● Drive Incremental Revenue: Strategically grow catering sales by actively identifying and pursuing new business opportunities and maintaining relationships with existing clients to increase repeat business. Leverage client feedback and market trends to refine offerings, ensuring alignment with client expectations and evolving preferences.
● Client Outreach and Cold Calling: Perform proactive cold calling, emailing, and establish contact with potential clients to introduce catering services and identify opportunities for new business with personalized follow-ups.
● Client List Maintenance: Keep and maintain up-to-date client lists, tracking interactions, preferences, and history to ensure a personalized approach to service and future business.
● Client Visits and Relationship Building: Conduct face-to-face meetings with clients to understand their catering needs, do tastings, present service options, create incentive programs,and build strong, long-lasting relationships. Build lasting relationships through exceptional communication, timely responses, and an understanding of client preferences and standards.
● Order Management and Follow-Up: Oversee the entire order process, including taking, verifying, and coordinating client orders and working closely with PopUp Bagels staff to work onsite catering events as needed. Follow up post-event to gather feedback and address any issues promptly. Actively call and engage with repeat clients to encourage future orders, offer promotions, and gather feedback to continually improve the service experience. Work to transition all relationships to "First Party" and away from "Third & Second Party" relationships.
● Monitor Quality of Delivery Platforms: Perform spot checks on experiences to ensure our delivery services are first class and maintain a short list of preferred drivers with delivery platform reps.
● Financial Reporting: Keep accurate and detailed records of sales and fees associated with orders. Manage department (and client) budgets, along with ensuring accurate invoicing andtimely payments.
● Proven experience as a Catering Manager, Catering Sales, or a similar role.
● Strong background in customer service or sales and event planning knowledge in food or beverage service.
● Ability to build, lead, and teach a team for staffed events, along with creating SOPs for best practices.
● Strong proficiency in Microsoft Office/Google suite of products and familiarity with invoicing software.
● Excellent organizational and time management skills with a keen attention to detail.
● Strong written and verbal communication abilities.● A proactive attitude and the ability to work independently or as part of a team.
● Comprehensive benefits package, including but not limited to, health insurance, 401K, paid time off.
● Work with a passionate senior leadership team dedicated to redefining the bagel industry.
● Be part of a rapidly growing company with a vibrant culture.
Want to join the team? Please fill in the form below and upload your resume and a brief cover letter. Thanks!
